Understand the requirements of ISO 9001:2015 and ISO 19011:2011 to be able to conduct a successful audit. The course includes hands-on workshops to prepare you for real-life auditing situations. You’ll learn to manage the audit process and complete reporting.
Learning Objectives:
- Identify the requirements of ISO 9001:2015 / ISO19011:2011and audit to them
- Explain the concepts of the process approach, leadership commitment, and risk-based thinking
- Evaluate product realization processes
- Identify the linkages between ISO19011:2011and Customer Service Requirements
- Apply the five quality core tools to their relationship to ISO19011:2011
- Identify the requirements for internal automotive auditors
- Apply the principles, processes, and methods of auditing
- Demonstrate the activities involved in preparing for an audit
- Determine an effective audit in the context of the auditee’s organizational situation
- Apply effective audit skills and practice personal behaviors necessary for an effective and efficient conduct of a management system audit
- Establish and plan the activities of an audit team
- Manage the audit process
- Prepare the audit report and perform an audit follow-up
Prerequisites:
All attendees are required to bring their own copy of the ISO 9001:2015 Quality Management Systems – Requirements and ISO 19011:2011. Copies will not be provided for you.